No problem!
You will be able to use the Wi-Fi router even if you don't understand Japanese.
There will be a setup guide in English enclosed with the rental device to help you.

If you require further support, you can contact us via email or phone.
We provide English support on weekdays.

Of course, the Wi-Fi system is a global standard, so you will have no problem using them.

Yes, one AC adapter and one USB cable will be enclosed with the Wi-Fi router in the rental package.

It is very easy to use:

1. Find the Wi-Fi network
2. Enter the password
3. Done!

The Wi-Fi network name and password are printed on the back of the device.
Our English setup guide will be enclosed too.

Yes, it is possible for data to continue transferring when you leave the Wi-Fi device on.
We recommend that you check your data transfer control settings before you start using the device, such as iCloud (for iOS) or automated update (for Windows / Android).

If you are not sure how to do this, please check with customer support of your PC or smartphone.

Yes, your device will be fully charged before we deliver it to you.

Yes, every rental package is cleaned and inspected carefully before shipping it to you.

In case you experience any problems, please contact us via email or phone.
Our English-speaking staff will be available to help you during business hours on weekdays.

Your monthly data allowance is for the calendar month, so you can use the entire month's data allowance even if your rental starts in the middle of the month, or is short, such as for 2 days.

If your rental period spans over two calendar months, you can benefit from having more data allowance. As your data usage is reset on the first of each month, you will be allocated a new monthly data allowance.

You can check our Data Usage Guide, then you can decide the best plan for you.

Normally, We accept credit cards only.
We don't accept debit cards.

However, we have two Wi-Fi routers for payment in cash.
You must come to our store in Akihabara if you want to pay in cash.
Click the following URL for more infomation.
https://en.wifi-rental-store.jp/store_rental.html

Yes, we do.
We accept JCB, VISA, MasterCard, American Express, and Diners Club.

Yes, a trusted collection agency will handle your online credit card payments on our behalf,
using secure methods such as encryption.
We do not store your credit card information.

Yes, we reset all Wi-Fi routers when they are returned, so that no information remains on the device.
However, we recommend that you use a security software or app on your PC or smartphone for added security.

No, data transaction fees are included in the rental rate.
However, there is a maximum allowed data volume depending on your selection.

Yes, depending on where you pick up / return, there may be additional fees.
You will be charged 1,0801,100 yen for delivery and return fees.
For airport pick-up, there is a 540550 yen surcharge.
If you pick up and/or return at our shop, these fees may be waived.

The delivery fee includes both delivery and return, so you don't need to pay when you ship back the rental device.

* An additional 540550 JPY is required as airport handling fee for airport pickups.

No, you will be waived the delivery fee.
However, you will be charged for the return postage.

If you return the device at the shop with the return envelope,
you will be refunded 540550 yen in cash.

Unfortunately, we cannot refund you for any unused days.
If you are unsure of the exact duration, please try to select the minimum rental period you require,
and extend your rental as needed.

*If you are experiencing unstable communications in service areas, please contact us.

The rental fee applies to your rental period, whether you use it or not.

You can expect a fully-charged battery to last around 3 to 4 hours of continuous use, but the battery life varies depending on the number of connections and usage.
Extended video viewing and multiple connections consume more battery life.
We recommend you to rent a mobile battery as an option (50 JPY / day) if you plan to go out for an extending time.
It takes 2 to 3 hours to fully charge an empty battery.

Our rental rates for power banks are listed as follows.
The per-day rate become lower with longer rental periods.


Battery Power Bank Rental Rates

* The rental fees for power banks are 50 yen/day.
 For rentals longer than 1 month, 300 yen will be added every month after the 1st month.

2 Days      100 Yen
3 Days      150 Yen
4 Days      200 Yen
5 Days      250 Yen
6 Days      300 Yen
7 Days      350 Yen
8 Days      400 Yen
9 Days      450 Yen
10 Days     500 Yen
11 Days     550 Yen
12 Days     600 Yen
13 Days     650 Yen
14 Days     700 Yen
1 Month Pack   750 Yen
2 Months Pack  1,050 Yen
3 Months Pack  1,350 Yen
4 Months Pack  1,650 Yen
5 Months Pack  1,950 Yen
6 Months Pack  2,250 Yen

No, the insurance is valid until you return the device.
* Please note that the insurance is only valid until it is used once.

There is an airport handling fee of 540550 yen per order for airport pickup,
in addition to the round-trip postage of 1,0801,100 yen.

There is no additional postage for up to 2 units.
If you rent 3 or more devices, then an additional 550550 yen per device will be required for postage.

Yes. Please request for a receipt in the Remarks section on the order form.

You can rent Wi-Fi router in cash on the condition you come to our store in Akihabara.
Click the following URL for more infomation.
https://en.wifi-rental-store.jp/store_rental.html

Yes, there is a monthly limit, but it differs depending on the carrier of the device you rent.

Softbank FS030W: 20 GB / month (Communication speed will slow down once you exceed your limit)
Softbank 601HW: 50 GB / month (Communication speed will slow down once you exceed your limit)
Softbank 809SH: 100 GB / month (Communication speed will slow down once you exceed your limit)
docomo FS050W: Unlimited Data

Please choose your rental period, with the following in mind:

Start Date: The first day you would like to use your device.

* If you choose to have it delivered to your hotel or other accommodation, it will be delivered by noon.

End Date: The last full day you intend to use your device.
    (You will need to post it by 8AM the next day.)

* If you are unsure of your rental period, you may take advantage of our Rental Extension.
 Choose an End Date that you are comfortable with, and later, apply for an extension.

You can rent using our value 1-month plan.
You can rent for up to 31 days for the same fee as renting for 15 days.

* 1 month is calculated as 31 days.

Yes, you may return the device any time during your rental period.
However, there are no refunds for unused days.

Yes, you can apply online with Rental Extension to extend your rental period.

The extension period will start from one day after the end date of the original rental period,
so you will have uninterrupted use.

Data is reset on 1st of every calendar month.
Even if you extend your rental period in the middle of the month, you don't get more data.

Yes, but you must cancel your order before the device is shipped.
You will be refunded fully if you cancel before it is shipped.

If the device is in transit, then we will charge you for some costs, such as delivery costs.
We unfortunately cannot accept cancellations once you receive the device.

Yes, but you must change your order before the device is shipped.

Please contact us via email (info@en.wifi-rental-store.jp) for your change,
along with your order number.

Yes, you can select from the following delivery time zones:

- Before Noon
- 2 PM to 4 PM
- 4 PM to 6 PM
- 6 PM to 8 PM
- 7 PM to 9 PM

* The earliest delivery time zone differs by delivery area.
 For more information, please check the following link:
 http://en.wifi-rental-store.jp/delivery.html

If you could not receive your rental items on the delivery date you requested due to a delivery delay, please contact us by email or phone to arrange for a change of your rental period.

However, if the delay was due to your absence at delivery time, the rental period cannot be changed.

If you place your order by 5PM, your order will be shipped the same day.
The earliest delivery date will be the next day, depending on the location.

* The earliest delivery date and time differs by delivery area.
 For more information, please check the following link:
 http://en.wifi-rental-store.jp/delivery.html

* For airport pickup, please order in advance.
 For more information, please check the following link:
 http://en.wifi-rental-store.jp/receive.html#scl_airports

You can also visit our store.
However, it is recommended that you order in advance to prevent waiting,
as well as make sure that there is a device available for you.

Yes, you can order as many as you need.

There is no limit on the number you can rent, but may decline your order if we are out of stock.
* An order will require the same delivery location.
If you require different delivery locations, please place a separate order.

Yes, we can deliver your Wi-Fi router to your hotel reception.
Please enter the hotel name, address and your name as the recipient name when you place your order.

*The recipient name must match your hotel reservation name.

We unfortunately do not deliver to convenience stores.
Thank you for your understanding.

Yes, we can.
For delivery to your friend's house or Airbnb, simply enter your friend's / the owner's full name and address on the order form, and enter your name as the recipient.

e.g.)

To Mr. John Smith
c/o Mr. Taro Yamada

1-5 KS bldg 2F,
Kandasudacho, Chiyoda-ku, Tokyo
101-0041

Please note that rental items cannot be put into a mailbox because a signature is required for receipt.
In case of absence, a delivery attempt notice will be left in the mailbox.
Please contact us by email or phone if you cannot arrange to have the items re-delivered by yourself.

If there is a delivery box for the residence, the rental items can be placed in it without a signature.
Please specify the request for delivery to a delivery box in case of absence on the order form.

Yes, we deliver to airports.

Just specify the pickup location convenient for you,
either the airport post office or delivery counter when you place your order.

For more details, please click here .

Yes, you can receive it after the opening hour for pickup counter.

We'll deliver one day before your delivery date on the condition you place an order well in advance.
There is a possibility not to be able to deliver one day earlir if you place an order at the last minute.

For more details, please click here .

Yes, you can send it from any postbox in Japan.

Yes, you can return your rental device any day of the week, and on holidays too.

Yes, every airport in Japan has postboxes.

* Important!
There are no postboxes after passing the security check.
Please make sure that you return your rental device before passing through security check.

Please ship back the rental items using any delivery company, using prepaid (sender-paid) shipping.
We will send a confirmation email upon receiving the contents from you.
Please keep the tracking number until you receive this confirmation email.

Please place an extension order to extend your contract. The expiration date of your rental will be the one day before a date the items arrive at our store in Akihabara.
Please ship back the rental items using any delivery company, using prepaid (sender-paid) shipping.
We will send a confirmation email upon receiving the contents from you.
Please keep the tracking number until you receive this confirmation email.

Yes, we will send you a confirmation email within one week of receiving the return package.

Your identification will be verified with your passport at the counter.

* The recipient name must match the name on your passport.

Please make sure that you enter your name when ordering,
exactly as it appears in your passport.

The total data usage is displayed on device screen.

The insurance will cover repair costs in the event the rental product is damaged,
including those caused by negligence.
If you lose an item, at least two-thirds of the replacement cost will be waived.

* Insurance is valid only once during a rental period.

You can combine rental packs.

e.g.) 1 month pack + 2 days for 33 days (1 month = 31 days).

Please calculate your best plan here, and you can click the result.

Members' points do not have an expiration date.
These points are awarded when we ship the rental items to you, to enable us to reflect any last-minute changes to your order.

If you leave the device on without using the Internet for some time,
it will go into sleep mode to save battery life.
Please hold the power button for 1 second to wake your device.

Try to charge the battery for at least half an hour.
It may take a while to activate when the battery is empty.

If you exceed the limit on your data plan, data transfer can slow down.

Data transfer speeds will recover the following calendar month.
However, if you would like faster speeds,
please place an order for another device until the end of the month.

* There are no charges for data exceeding the limit.

====How to check your Data Usage====

The total data usage is displayed on device screen.

Step 1: Check the FAQ above.

Step 2: Try resetting the device.

 ====How to reset================================================


 - Softbank FS030W

   1.Slide open the back cover.

   2.Hold the reset button for 5 seconds while checking the display.
    * The reset button is red, located at the left-top on the back of the Wi-Fi router.
    * If you push on the reset button, the device will start rebooting.
    　 It is not resetting but rebooting. Please make sure to hold the reset button for 5 seconds.

   3.When reset is done, you will see [初期化中] on the display.

   Please check the device to see if it is working now.



 - Softbank 601HW


   1.Turn the router on.

   2.Detach the back cover by putting your nail on the top right of the back cover.

   3.Hold the reset button for 5 seconds while checking the display.
    * The reset button is red, located at the back bottom of the device.

   4.When reset is complete, you will see [工場出荷時の状態に初期化しております] on the display.

   5.After reboot, swipe up on the screen.

   6.Tap on [次へ] 3 times, and tap on [利用開始].

   Please check the device to see if it is working now.

    * To set the language to English,
   select the gear mark on the screen and scroll the entries down to Language Setting.



 - Softbank 809SH

   1.Turn on the device and hold the RESET button for 10 seconds.
    * The RESET button is on the top side of the device

   2.When you see [Factory Reset?] on the monitor, tap on [YES].

   3.After reboot, swipe up on the screen to unlock.

   4.Tap on gear icon, and select Language Setting.

   5.Select English, then reset is done!

   Please check the device to see if it is working now.



- docomo FS050W

1. Open the back cover from left-bottom corner.

2. Hold the reset button for 5 seconds while checking the display.
* The reset button is located at the left-top on the back of the Wi-Fi router.
* If you push on the reset button, the device will start rebooting.
It is not resetting but rebooting. Please make sure to hold the reset button for 5 seconds.

3. When 'FUSISOFT' appears on the LCD screen, the reset is complete.

4. After the reset, the device will display the initial setup screen.
Press the ENTER button on the side of the device 7 times to complete the initial setup.

5. You will need to set up for 'eSIM'. Please see below for the setup.

［How to setup 'eSIM'］
1.　Use the "SELECT" button on the side of the device to move through the WiFi screen, to the "SIM" icon.

2.　Press the "ENTER" button to enter SIM Settings.

3.　Use the "SELECT" button to move to "eSIM", and confirm your choice by pressing the "ENTER" button.

［How to setup Language to English］
1.　Move to the gear icon on the WiFi screen by using the "SELECT" button on the side of the device.

2.　Press the "ENTER" button to enter Settings.

3.　Choose "システム", and then "言語". You will see "English" for language options.



 ================================================================

Step 3: Try removing the battery, then placing it back.
* This cannot be done for Softbank 809SH devices.

Step 4: Contact us
Please email or call us if none of the above seems to address your problem.

Please check your email junk box.

If you don't find it there, try setting your email software preference to accept our email,
then please ask us to re-send your message.

Please contact us immediately to let us know.
We can arrange for a replacement device, if necessary.

If the router is broken, you will be charged for the repair fees.
However, if the device is beyond repair,
you will be charged the full price of the router (35,200 yen).

To avoid such risks, we recommend you to sign up for insurance,
which will cover all repair fees.

* If you were at fault for the damage, and requested for a replacement,
 an additional delivery & return fee of 1,0801,100 yen and replacement fee of 540550 yen will be required.

Please contact us immediately to let us know.
We can arrange for a replacement device, if necessary.

If you lose the router or attachments, you will be charged the full price.
-Wi-Fi router: 35,200 yen
-AC adapter: 2,970 yen
-USB cable: 1,100 yen

To avoid such risks, we recommend you to sign up for insurance,
which will cover at least two-thirds of the replacement charge.

If you request for a replacement,
a delivery fee of 540550 yen and replacement fee of 540550 yen will be required.

Our store is closed on weekends and public holidays.

- It is possible to pick up rental items at our store on weekends or holidays.
However, we have limited service, and only Japanese-speaking staff may be available.
- To pick up your rental items at our store, you should place your order before visiting us.
- Orders received during weekends or holidays are sent out the same day.
(Our order processing office is open 7 days a week.)
- We will do our best to respond to your inquires quickly,
by the following business day at the latest.
- If you require faster service on weekends, please check our Japanese website
(http://www.rental-store.jp/)

Yes, it is possible.

However, we recommend that you order online in advance to have a device ready for you to pick up.
Please note that we accept credit card payments only.