RECEIVE & RETURN

Pickup at Our Store

pickup-at-our-store

You can pick up your device at our store.

It is only a 5-minute walk from Akihabara Station, Tokyo. We won't keep you waiting if you place your order online in advance.

* We only accept credit card payments at our store.

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Business Hours

Weekdays 9:30 AM - 6:30 PM

Our office is open on weekends & holidays, to support with limited pickup. Only Japanese-speaking staff may be available.

Return Fee

An additional 540 Yen will be charged for the return postage and envelope.

If you return the device and return envelope directly to our store, you will be refunded 540 Yen.

You can return from any postbox in Japan.

easy return

Return Deadline

Your device is available to you the last full day of your rental period.
Please return your device by 8 AM the next day.

Postbox Locations

There are more than 180,000 postboxes across Japan.

You can also find postboxes in Lawson convenience stores. All stations and airports have postboxes.

 
 

Airport Return

There are post box in Airport so you can return the item at there.

[Important!] There are no postboxes after passing through the security check.

Please don't forget to return your device before security check.

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Rental Extension

Do you need to extend your rental period?

You can easily extend your rental period online.