Y!mobile has a data limitation up to 10GB
per a month from 1st to the end of the month.
Before start using the device, confirm iCloud and automated update settings for better data tranfer controlling. If you are not familiar with the procedure, please confirm with the retailer and the customer support of your PC, smartphone or etc.
1-10 Has the Wi-Fi router already been charged when I
Yes. After we finish Wi-Fi router inspection, we
charge it fully before sending it to you.
2-1 How do I calculate my rental period?
Delivery date is rental starting date.
The day you post the Wi-Fi router into mailboxes will be「the last day
of your rental」.
2-2 How do I calculate the one month package?
Our one month package is calculated as 31days /
2-3 What should I do if I want to rent the Wi-Fi
Our store has 1 month, 2 month, and 3 month
If you would like to rent the Wi-Fi more than 4 months, please combine
and add up the above packages when ordering.
Please select [Yes.only one unit] as answer to [Would you like to use
one unit continuously?].
2-4 Can I return the Wi-Fi router before my rental
It is okay to return the item any time before your
rental period ends.
However, there will be no refund for early returns.
2-5 Can I extend my rental period?
Yes. Please reorder the extension days you request on our website.
The extension period starts from the next day after the last day of
※For example, if July 3rd is the last day of your rental and you
request to extend your rental period until July 7th,
reorder and select 「4days/3nights package」. → We will calculate the
new rental period starting July 4th .
※Warning When you make an order, please select the 『Extension』box
2-6 Can I cancel my order?
It is possible to cancel your order before
2-7 Is it possible to change my order after I have
already made my order?
It is possible to change your order before
shipping. Please contact us by e-mail.
3-1 Do I need to pay a data connection fee?
No you don’t. It is already included in the rental
3-2 Do I have to pay any fees other than the rental
In addition to the rental fee, there will be flat
rate of 1080yen for round-trip postage.
3-3 I’m currently renting the Wi-Fi router, but I do
not use it anymore.
Can I get a partial refund for the days I don’t use it?
Sorry, we cannot give refunds for unused days.
Before you confirm your order, please make sure your rental period is
※If the Wi-Fi router has a bad signal, please contact us after you
receive the router.
We will respond to the issue by shortening the rental period etc.
3-4 What payment methods do you accept?
We only accept credit cards.
3-5 Can I use a foreign credit card?
Yes you can use a foreign credit card.
※Unfortunately, we do not accept debit cards and Union Pay. We accept
are JCB, VISA, MasterCard, American Express, and Diners Club credit
3-6 Can you issue a printed receipt?
Please leave a message on remarks column when you
fill in order form.
4-1 Does the shipping fee include both delivery and
The shipping fee includes both delivery and return
You do not need to pay extra for returning the Wi-Fi router.
4-2 Can I choose a time frame to receive the Wi-Fi
12pm to 2pm
2pm to 4pm
4pm to 6pm
6pm to 8pm
8pm to 9pm You can choose from the above delivery times.
4-3 I would like to receive the Wi-Fi router quickly,
is that possible?
If ordered before 4pm the router will be shipped on
the same day. The earliest possible delivery time is the following
4-4 Can I rent multiple Wi-Fi routers? What is the
maximum rental number?
Yes. You can rent more than one Wi-Fi router.
Please order as many as you need.
We do not set any limitation for rental quantities; however, we may
decline some orders due to our inventory status. If you are renting more
than 2 Wi-Fi routers starting from different rental period or sending to
different places, please order separately.
The shipping fee will be added to each order.
4-5 Is it possible to ship to a hotel?
Yes, we can ship the Wi-Fi router to your hotel.
Please enter your hotel address in the 「shipping address」 field, and
your name in the 「recipient’s name」 field when you make an order.
Please note that hotel staff checks the name written on a percel if the
name is on the hotel guest list.
4-6 Can you ship the Wi-Fi router to my friend’s
Yes. Please enter your friend’s address in the
「shipping address」 field and your friend’s name in the 「recipient’s
field when you make an order.
4-7 Can I receive the WiFi router at airports?
It is possible to deliver the WiFi routers to airport post offices
If you order in advance, we will deliver the WiFi routers to airport post offices.
Please see the further detail here.
4-8 When I return the Wi-Fi router, can I use any
Yes, you can use any mailbox in Japan.
4-9 Is it okay to return on Sunday?
No problem at all. Please post the Wi-Fi router in
4-10 Are there mailboxes at airports?
Each airport has a mailbox which you can use to
return the Wi-Fi router.
※There are no mailboxes after passing through the airport security
Thus, please post the Wi-Fi router in a mailbox BEFORE you go through
the departure gate.
4-11 Will I receive a confirmation email that you have
received the Wi-Fi router?
Yes,we will send email for receipt of return within a week after
5-1 I cannot get a Wi-Fi signal. Is the router
It may be in sleep mode.
In that case, hold the power button for 1 second then it should go back
to normal operating mode.
5-2 I have not received an e-mail from the Wi-Fi
The e-mail you registered may not be correct.
Please contact us by e-mail.
5-3 I broke the Wi-Fi router. What should I do?
If the router is broken, we will charge you the
repair price of the Wi-Fi router If the Wi-Fi terminal is beyond repair,
we will charge the full price of the Wi-Fi router: (Wi-Fi router: \34,560).
If you are enrolling in 『insurance/repair services』, we will waive all
of the repair costs.
Please contact us for a replacement of Wi-Fi router if the Wi-Fi router
breaks through normal usage.
5-4 I lost the Wi-Fi router. What should I do?
If the router is lost by the customer, we will
charge the full price of the Wi-Fi router
(Wi-Fi router: \34,560, AC adapter: \2,916, USB cable:\1,080).
If you are enrolling in『insurance/repair services』, Some part of the
price shall be deducted.
6-1 Is Wi-FI RENTAL Store open on weekends?
Our store is closed on weekends.(we ship an order which is placed in advance).
）could be used to expedite proceedings.
6-2 Can I order at Wi-Fi RENTAL Store directly?
It's possible to order at Wi-Fi RENTAL Store as well.
Please note that only credit card is accepted.
If you order from our website in advance, it's possible to receive upon your arrival.
6-3 Can I pick up at Wi-Fi RENTAL Store on weekends?
Yes, you can, but there is japanese speaker only, then we respond in Japanese to you.
6-4 Does it cost delivery fee when I pick up at Wi-Fi RENTAL Store?
It costs 540 yen as return delivery fee.
If you return a set of rental item with return envelope at Wi-Fi router directly, 540 yen is refunded by cash.
6-5 What can I do if I want to change the contents of order?
Please let us know the contents of order and order number by email becasue we want to make sure to process change of order surely.
6-6 Is there any precaution when I pick up at airport?
It's possible to pick up by showing a passport.
※In the case the name of recipient is different from one of passport, you can not pick up.
Please enter the exact same name described on passport in receipient space.